FAQs

Q1: How long does shipping take?
A: Orders are processed within 1–3 business days and typically delivered within 3–6 business days within the United States.

Q2: Do you offer free shipping?
A: Yes, we provide free standard shipping on all orders within the U.S.

Q3: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number to monitor your package.

Q4: What is your return policy?
A: You can return most items within 30 days of receipt if they are unused and in original packaging. Please contact support@getlamp.shop to start a return.

Q5: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Q6: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact us immediately at support@getlamp.shop.

Q7: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Q8: Is my personal information secure?
A: Yes, we use industry-standard encryption and security measures to protect your data.

Q9: Do you ship internationally?
A: Currently, we only ship within the United States.

Q10: How do I contact customer support?
A: You can reach us by email at support@getlamp.shop or call (305) 436-1408 during business hours.